Shipping Policy

Thank you for shopping with SipTitanium. We are committed to making your shopping experience as smooth and enjoyable as possible, from placing your order to receiving your new titanium bottle.

Order Processing

Orders are typically processed within 2–4 business days before dispatch.

During busy periods, holidays, product launches or high-demand campaigns, processing may take slightly longer. If there is a significant delay, we will notify you using the email address provided with your order.

Business days exclude weekends and public holidays.

Estimated Delivery Times

Once your order has been dispatched, standard delivery typically takes:

• United Kingdom: 5–14 business days

• Europe: 7–14 business days

• International destinations: 7–14 business days

These are estimated delivery times and may vary depending on your location and local delivery services.

Occasional delays may occur due to customs processing, postal disruptions, severe weather, seasonal demand or circumstances beyond our reasonable control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link, where available.

Please allow some time for tracking information to become active after dispatch.

Shipping Destinations

SipTitanium ships to selected destinations across the UK and internationally.

Available shipping destinations will be displayed at checkout.

Please ensure your delivery address is complete and accurate before placing your order.

If you notice an error in your delivery details, contact us as soon as possible at hello@siptitanium.com.

Incorrect or incomplete addresses may result in delivery delays. We will do our best to assist in resolving any issues.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Where free shipping is offered, the relevant terms and conditions will be displayed on our website or at checkout.

International Orders, Customs and Import Charges

International orders may be subject to customs duties, import taxes, VAT or other local charges depending on the destination country.

Unless otherwise specified at checkout, these charges are not included in the product price or shipping costs and may be payable by the recipient.

Customers are responsible for applicable import duties and local charges, subject to relevant consumer laws and any tax arrangements disclosed at checkout.

Customs clearance procedures may occasionally cause additional delivery delays.

Order Changes and Cancellations

If you need to change your delivery address or cancel an order, please contact us as soon as possible at hello@siptitanium.com.

We will do our best to accommodate your request. However, changes may not be possible once an order has entered fulfilment or has been dispatched.

This does not affect your statutory cancellation or return rights.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If tracking has not updated for an extended period or your parcel appears significantly delayed, please email hello@siptitanium.com with your order number.

Our customer support team will investigate the issue and help you find a suitable resolution.

We aim to keep you informed throughout the delivery process.

Lost Orders

If your parcel appears to have been lost in transit, please contact us at hello@siptitanium.com.

We will investigate the delivery with the relevant courier or fulfilment partner.

Where an order is confirmed lost, we will arrange an appropriate replacement or refund in accordance with applicable consumer rights.

You will not be required to resolve a genuine lost-in-transit issue directly with the courier.

Damaged Orders

We carefully prepare our products for shipping. However, if your order arrives damaged, please contact us promptly at hello@siptitanium.com.

To help us resolve the issue efficiently, please provide:

• Your order number

• A brief description of the damage

• Photographs of the affected product, if possible

• Photographs of the packaging, where relevant

We will review the issue and offer an appropriate solution, including a replacement or refund where required.

Your statutory rights are not affected.

Failed or Refused Deliveries

If delivery cannot be completed due to an incorrect address, unsuccessful delivery attempts, unpaid customs charges or refusal of the parcel, additional delivery charges may apply where appropriate and legally permitted.

We will contact you where possible before arranging redelivery.

Any applicable refund or cancellation rights remain unaffected.

Contact Us

If you have any questions about shipping, tracking or delivery, we are here to help.

SipTitanium Customer Support

Email: hello@siptitanium.com

Website: https://siptitanium.com

We appreciate your trust in SipTitanium and look forward to delivering your order.

Last updated: 9 October 2026